Stock permitting, orders are usually dispatched on the same day. Due to Royal Mail strike action and increased demands on our courier network, some parcels are experiencing delays so your order may arrive slightly later than expected. All orders are sent out in plain outer packing with no mention of ROX on the outside. Every gift inside is presented in a ROX branded packer with a luxury ROX bag or gift wrap. If the item you ordered is a surprise present, the wording on the packaging will not give any indication to contents. Our courier delivers 7-days a week. You will receive a notification via email when you order has been dispatched. The next morning, you will receive a message from the courier confirming your delivery slot. You can re-schedule delivery to another time to suit you. Unfortunately for security reasons, we do not allow deliveries to be left in a safe place or with a neighbour. You will need to sign for your order when we deliver it. If you are not available when we deliver it, our courier will leave a calling card with instructions to collect your order from a local depot or re-schedule delivery at another time. DELIVERY
Orders under £250 FREE DPD Next Day Orders over £250 FREE DPD Guaranteed next day delivery before 1pm All Orders FREE Royal Mail International Signed For 3-5 working days All Orders £80 FedEx 3-5 working days
UK
UK EXPRESS
EUROPE
REST OF THE WORLD
FREE UK DELIVERY UK delivery is free, shipped via DPD guaranteed for delivery on the next day after dispatch (including Saturdays and Sundays). Dispatch and Delivery times may be affected by ongoing Covid-19 circumstances. There might be some delay with next day delivery but can’t guarantee next day delivery in all locations at all times. CLICK & COLLECT If you prefer to collect your order from one of our ROX showrooms, then please choose this option when you checkout. Your order can be dispatched to ROX Glasgow, ROX Edinburgh, ROX Leeds, ROX Liverpool and ROX Newcastle for collection. You must bring photographic identification with you (i.e. drivers licence or passport), along with the credit card and proof of the cardholder’s address.If the item you want to order is in the shop, then we can fulfill your order immediately. If the item you want to order is in another shop, then please allow 2-3 working days for your order to arrive in-store. We will let you know when the order is ready to collect via email. EUROPEAN DELIVERY European delivery is free of charge. European orders are shipped via Royal Mail International Signed For. We currently ship to the following European countries - Austria, Belgium, Cyprus, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland. For countries outside of the UK, VAT, at the prevailing rate, will be deducted when the order is shipped. Duties and VAT in the country must be paid for by the customer. INTERNATIONAL SHIPPING International shipping is charged at £80. International orders are shipped via FedEx. For countries outside of the UK, VAT, at the prevailing rate, will be deducted when the order is shipped. Duties and VAT in the country must be paid for by the customer.